Privacy Policy
ABN 97 511 725 493
About This Privacy Policy
This Privacy Policy explains how Cookes Food & Events (“Cookes”, “we”, “our”, “us”) collects, uses, stores, and protects personal information. It applies to all website visitors, clients, and individuals whose information is provided to us for event purposes. This Privacy Policy applies to this website and to our main website, www.cookesfood.com.au, both of which are owned and operated by Cookes Food & Events.
1. Personal Information We Collect
We collect personal information necessary for delivering our catering and event services. This may include:
- Name, email, phone number
- Event details: dates, venues, guest information
- Dietary requirements and allergy information
- Payment and billing information
- Enquiry forms and communication records
We may also collect automatic website data such as IP address, browser type, device information, and analytics.
2. Cookies and Analytics
We may use session and persistent cookies, as well as analytics tools, to improve website experience and understand visitor behaviour. You may disable cookies in your browser settings.
3. How We Use Personal Information
Personal information is used for:
- Responding to enquiries
- Quoting, planning, and delivering catering services
- Managing dietary requirements and safe food preparation
- Processing payments and issuing invoices
- Communicating before and after events
- Meeting RSA, food safety, and legal obligations
- Improving our website and services
4. Disclosure to Third Parties
We may disclose personal information to trusted providers who assist us, including:
- Flex Catering event management platform
- FatZebra payment processor
- Xero and NAB for financial accounts
- Connecteam for staff rostering
- Google Workspace and cloud hosting
- Event suppliers (venues, hire companies)
We do not sell personal information.
5. Sensitive Information (Dietary Data)
Dietary and allergy information is considered sensitive. We only collect it when provided and use it strictly for safe meal preparation and service. It is securely stored and deleted once no longer required.
6. Security of Information
We take reasonable steps to protect data through:
- Encrypted transmission
- Password-protected systems
- Limited staff access
- Secure cloud storage
- Protected payment gateways
7. Access and Correction
You may request access to, or correction of, the personal information we hold at any time by contacting us.
8. Data Retention
We retain personal information only as necessary to:
- Deliver your event
- Comply with legal and accounting obligations
- Address post-event matters
9. Third-Party Links
We are not responsible for third-party website privacy practices.
10. Contact Us
For privacy enquiries:
Email: [email protected]
Address: 11-11A Wellington Street, St Kilda VIC 3182
11. Policy Updates
This Privacy Policy may be updated periodically, with changes published to this website.
